Fixing Unrecoverable Error While Steam is Running in New World

So you just bought New World and eagerly want to be the best adventurer Aeternum has ever seen? Well, it won’t be possible until the game launches; something that “Unrecoverable Error” prevents from happening!

When you launch New World via Steam, the start-up screen will appear. Unfortunately, it will be accompanied by an error message that reads 

Unrecoverable Error. Steam must be running to play this game. Make sure you are logged into Steam, then try again.


No Product Information Found, Cannot Initialize Game. Please Contact Customer Service For This Product.

If you, too, have encountered this annoying bug and are looking for an immediate fix, you’re at the right place! We have jotted down umpteen fixes to ensure this glitch doesn’t get the best of your precious gaming time.

Solving New World Unrecoverable Error

Fixing Unrecoverable Error While Steam is Running in New World
New World Unrecoverable Error

To fix the Unrecoverable Error in New World, you should restart your PC. If restarting doesn’t fix the issue, reinstall New World, reinstall or repair Easy Anti-Cheat, verify the integrity of game files, or disable IPv6.

I. Restarting your PC

Just like your grandma deals with any technological problem, you, too, should just turn off your PC then turn it back on to fix the unrecoverable error in New World. In many cases, this old-school solution worked and helped players dive into Aeternum.

II. Reinstalling New World

If rebooting turned out to be futile, feel free to install New World once again, but I won’t recommend it as this method doesn’t guarantee results. Instead, it’s better to restart your PC again and again.

III. Reinstalling Easy Anti-Cheat

Installing Easy Anti-Cheat once again is your best weapon to fight the “unrecoverable error” in New World, as even Amazon recommended this fix to enthusiasts. Apparently, EAC is the source of this nuisance.

You can also fix EAC if reinstalling is too much of a task for you. To do so:

  • Open your Steam Library, and head to New World -> Settings -> Manage -> Browse local files. Your New World folder will open in File Explorer now.
  • Look for and click on the Easy Anti-Cheat folder and run EasyAntiCheat_Setup.exe as an administrator.
  • Select New World from the drop-down menu.
  • Choose Repair Service.

Once repaired, you might be able to get into New World.

Fixing Unrecoverable Error While Steam is Running in New World
New World

IV. Verifying the Integrity of Game Files

If nothing has worked for you so far, then it’s best to check the integrity of New World files.

If this doesn’t work, you will have to delete the certificates. To make it happen:

  • Go to Steam Library and right-click on New World
  • Choose Manage and head to Browse local files
  • Open the EAC folder, within which you’ll find the Certificates folder.
  • Get rid of the Certificates by pressing Shift + Delete.

Now check the integrity of the game files once again, and hopefully, the issue will cease to exist.

V. Disabling IPv6

  • Head to Windows Settings
  • Choose Network and Internet
  • Select Wi-Fi and look for Change adapter option
  • Right-click your connection and move to Properties
  • Uncheck the box right beside Internet Protocol Version 6 to disable it.

These solutions will get the job done but if you are on the unlucky side of things, then remain patient and just repeat the steps. Believe me; the problem will vanish in no time.

Fix for ‘Failed to Join Login Queue Connection Error’ in New World
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About New World

New World is an upcoming massively multiplayer online role-playing game (MMORPG) by Amazon Games set to be released on August 31, 2021. The game was previously scheduled to release in May 2020 but was delayed to its current date.

Set in the mid-1600s, players colonize a fictional land known as Aeternum Island, modeled after North and South Americas in the Atlantic Ocean. The game will be using a buy-to-play business model, meaning there will be no monthly subscription fee.

Epic Dope Staff

Epic Dope Staff

Our talented team of Freelance writers - Always on the lookout - pour their energies into a wide range of topics bringing to our audience what they crave - fun up-to-date news, reviews, fan theories and much much more.


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