“Your Device isn’t Compatible With this Version” Error– Diablo Immortal

Diablo Immortal, a free-to-play MMORPG developed by Blizzard for PC and mobile devices, is quickly gaining popularity among gamers worldwide. Hailed for its combat and graphics, Diablo Immortal was specially created for the mobile gaming audience comprising of Android and iOS users.

Still, shockingly, a vast chunk of these mobile users are affected by an error that reads “Your device isn’t compatible with this version” on the Google Play Store or the AppStore itself despite their devices meeting the minimum hardware requirement criteria.

Blizzard has acknowledged the Diablo Immortal’s compatibility error, and the developers are currently working on it to fix the issue. Players can get all the updates regarding this error from the Blizzard forum post below.

Samsung and Xiaomi Mobile Devices are Majorly Affected by the Diablo Immortal Compatibility Error

“Your Device isn't Compatible With this Version” Error– Diablo Immortal
Diablo Immortal

This pesky compatibility issue mainly affects the Samsung and Xiaomi mobile users. On the one hand, where the game incorrectly shows the Xiaomi devices as incompatible, Samsung users are facing this problem due to the Exynos chipset commonly found in their Galaxy models.

In the initial phase of Diablo Immortal’s launch, Blizzard received several complaints that the game’s textures were not loading on devices with an Exynos chipset. As a response, the devs temporarily disabled the downloads for all the Exynos chipset-containing devices and are currently working on patching up the issue.

Here is a list of all the Samsung Galaxy devices that are currently facing the compatibility error due to the Exynos chipset:

  • Galaxy A12
  • Galaxy A13
  • Galaxy A21s
  • Galaxy A51 5G
  • Galaxy A Quantum
  • Galaxy S10e
  • Galaxy S10
  • Galaxy S10+
  • Galaxy S10 5G
  • Galaxy Note10
  • Galaxy Note10 5G
  • Galaxy Note10+
  • Galaxy Note10+ 5G
  • Galaxy F12
  • Galaxy F62
  • Galaxy M12
  • Galaxy M13
  • Galaxy M62
  • Galaxy XCover 5

Unfortunately, if you wish to play Diablo immortal on one of the devices mentioned above, you won’t be able to do so unless the devs fix the issue for you.

Diablo Immortal System Requirements

“Your Device isn't Compatible With this Version” Error– Diablo Immortal
Diablo Immortal

If you do not own a Samsung Galaxy or a Xiaomi and are still facing the compatibility error in Diablo Immortal, then you should check the minimum hardware requirement for the game.

Operating system   Android 5.0 or later 
Processor  Android – Qualcomm Snapdragon 660. Exynos 9611 or Helio G35  
Graphics processor   Adreno 340376, Mali-G72 MP3 
RAM   2GB of RAM and higher 

About Diablo Immortal

Developed by Blizzard Entertainment and NetEase, Diablo Immortal is an action MMORPG that is set between the events of Diablo II and Diablo III, where players will go plunge into the depths of hell to slay brutal demons and uncover many secrets.

The game will release on June 2, 2022, for Android, iOS, and Windows. 

Vansh Gulati

Vansh Gulati

Meet our very own Hinata Shoyo! - There is no anime or manga that he’s not aware of. Also the go-to guy for all things Epic at EML. He’s on a journey to discover life one bottle of sake at a time!
Ps...anime is not a cartoon!


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